Enhance Customer Relations with Tailored CRM Solutions
Our CRM Solution services work to optimise your communication strategy to enhance customer engagement. By considering the factors of Data, Technology, People and Processes of CRM we help you drive customer engagement and satisfaction outcomes.
We can start by focusing on evaluating your existing CRM capabilities to identify areas of strength and gaps where improvements can be made. This identifies some practical quick wins.
We work with leadership to determine the operational goals and design a CRM strategy framework that can meet these objectives.
We can lead the implementation of your CRM program, with expertise in system configuration, integration, data migration and change management
Systems are one thing, but training is essential for things to work. We can deliver training programs that cover both the technical and stakeholder management skills needed.
Our CRM Solution Options
At Decision Science Labs, we ensure a comprehensive, end-to-end approach to CRM solution design, enabling businesses to fully leverage their CRM capabilities for enhanced customer engagement and business growth.
Typical Challenges
Our CRM program suffers from multiple issues. Its hard to know where to start.
The best option is to make a move on a CRM capability assessment. Through this process, we can isolate the gaps and issues and determine a pathway forward that can work for your unique challenges.
We have a CRM program, but we are unclear on what works.
A review of measurement standards (A/B testing, control groups, etc), will help you qualify each program and invest efforts into the programs that work.
CRM is new for us, and we are unsure where best to start.
This is a great place to be. You can start by defining the strategy you wish to take to achieve specific commercial outcomes (acquisition, retention, engagement).